Customer Care Assistant

Our customers contact us by email, and we need someone who gets back to them with care and accurate answers. The job is home-based, and you decide when your working day starts and ends.

What you will do

• Let the product team know about bugs and what customers tell us
• Assist parents with questions about ordering and receiving a custom Santa video for their children
• Keep track of frequent questions and keep our FAQ current
• Reply to customer messages about orders, payments and downloads
• Process refunds and complaints in line with our guidelines
• Collect requests for changes and forward them to the right person in the team

What you bring

• You stay calm and look for a solution when something goes wrong
• You are dependable and pay attention to detail
• You have your own computer and a reliable internet connection
• Previous support experience helps but is not essential
• You write and speak English fluently

What we offer

• 100% remote, work from home
• €16 per hour
• Flexible hours, part-time or freelance
• Short decision paths in a small team
• Onboarding to our products and tools

About SantaVideo

SantaVideo creates personalised videos from Santa in which Santa speaks to each child by name and talks about their year.

How to apply

Send your CV and a few sentences about yourself to [email protected]. Please write to us in English.